Refund Policy

Refund Policy - LauraGellerOutlet

Thank you for shopping at LauraGellerOutlet. We strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions for requesting and processing refunds for orders placed on our website (lauragelleroutlet.com). By making a purchase, you acknowledge and agree to the provisions of this policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:
  • The refund request must be initiated within 60 calendar days from the date you receive your order.
  • The returned product(s) must be in unused, unopened, and undamaged condition, with all original packaging, tags, and accessories intact. Products that have been used, altered, or damaged by the customer will not be eligible for a refund.
  • The refund request must be accompanied by a valid Return Authorization (RA) number, which can only be obtained by contacting our customer support team (see Section 3 for details).

2. Non-Refundable Items

The following items are not eligible for a refund, regardless of condition:
  • Products that have been used, tested, or opened (except in cases of defective products or errors on our part).
  • Products without original packaging, tags, or accessories.
  • Items damaged due to improper use, mishandling, or accidental damage by the customer.

3. How to Request a Refund

To initiate a refund, please follow these steps:
  1. Contact our customer support team via email at [email protected] within 60 days of receiving your order. Please include your order number, the name of the product(s) you wish to return, and a brief explanation of the reason for the refund request.
  2. Our support team will review your request within 1-2 business days. If approved, we will issue a unique Return Authorization (RA) number and provide detailed return shipping instructions (including the return address).
  3. Package the eligible product(s) securely, attach the RA number prominently on the outer packaging, and ship the return package in accordance with the provided instructions. You are responsible for covering the return shipping costs, unless the refund is due to a defective product, incorrect item shipment, or other error caused by LauraGellerOutlet.

4. Refund Processing

  • Once we receive and inspect your returned package (typically within 3 business days of delivery to our warehouse), we will verify if it meets the refund eligibility criteria.
  • If the return is approved, we will process your refund within 5-10 business days. All refunds will be issued in United States Dollars (USD), the same currency used for the original purchase.
  • Refunds will be credited back to the original payment method used for the purchase (e.g., credit card, debit card). Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times (usually 3-7 business days after we issue the refund).
  • We will send a refund confirmation email to the email address associated with your order once the refund has been processed.

5. Refund for Defective or Incorrect Products

If you receive a defective product, a product that does not match your order, or a damaged product due to shipping (caused by our logistics partner), please contact our customer support team within 7 days of receiving the order. Provide your order number and clear photos of the defective/incorrect product and its packaging.
In such cases, we will cover all return shipping costs. Upon verification, we will process your refund within 5-10 business days, or offer a free replacement (at your option) if the product is in stock.

6. Refund for Cancelled Orders

Order cancellations are only accepted within 1 hour of placing the order (due to our fast order processing timeline). If your cancellation request is approved before the order is shipped, we will process a full refund within 5-10 business days. If the order has already been shipped, you will need to follow the standard return and refund process outlined in Section 3.

7. Policy Updates

LauraGellerOutlet reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and services after the posting of revised terms constitutes your acceptance of the updated Refund Policy.

8. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact our customer support team at:
Email: [email protected]

Â